View, Select Column, check Verified Signer, OKĬlick twice on the CPU column header to sort things by CPU usage with the big hitters at the top.įile, Save As, Save. Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator). Trend Micro recommends using Process Explorer to stop the virus processes so let's get a process explorer log: This is what they say about the virus in case you are interested. (Best to right click on the downloaded file and Run as Admin) Windows Safety Scanner claims it can get rid of this beast so let's try that first: Have you ever done an edit on the Registry? Do you normally use a PIN to log on? If you do do you know your password? Normally I would have you go into Safe Mode and try again but Win 10 likes to get stuck in safe mode. We managed to keep it from using symsrv.dll that time so it switched to dlcoer.dll. Run FRST again but this time make sure Addition.txt is checked and hit Scan. Reboot if the fix doesn't reboot it for you Run FRST and press Fix (This should be much quicker than last time but it will still need to reboot)Ī fix log will be generated please post that Does it find anything?ĭownload the attached fixlist.txt to the same location as FRST AppInit_DLLs-x32: C:\PROGRA~1\COMMON~1\System\symsrv.dll => C:\Program Files\Common Files\System\symsrv.dll (Microsoft Corporation) C:\Users\mewtw_000\Desktop\AdwCleaner.exe (Malwarebytes)
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